FAQ

WHY USE GOVINO? CAN GOVINO REPLACE GLASS?

Crystal-clear and odourless, Govino performs and reacts like expensive stemware. Govino is not intended to replace traditional glassware. It is designed for venues where breakable glass can’t go. Poolside, Sky box, golf course, festivals, outdoor catering, rooftop lounges, picnics, recreation… the possibilities are endless. Govino is an opportunity to up sell the buyer by over delivering in the performance of a crystal alternative glass and with that can come an improved wine program.

WHAT IS GOVINO MADE OF?

Govino is made from a proprietary, food-safe, BPA-free Polymer. It is primarily used for beverage, food, and other liquid containers. And has been certified by the USAFDA as food safe.

WHERE IS GOVINO MADE?

All Govino product are manufactured in the United States of America.

CAN YOU PUT GOVINO IN THE DISHWASHER?

DISHWASHER SAFE SERIES: Yes. Can be washed in the top rack of most houeshold dishwashers.
RESORT SERIES: Yes. Compatible with most commercial dishwasher and glass washers
CLASSIC SERIES: No. Hand wash only

HOW DO I KNOW WHICH GOVINO I HAVE?

DISHWASHER SAFE SERIES: Has the wording ‘dishwasher safe’ on the bottom of each glass
RESORT SERIES: Has the logo ‘Resort Series’ embossed on the front of each glass
CLASSIC SERIES: Has the wording ‘Handwash’ on the bottom of each glass

HOW LONG DOES GOVINO LAST?

Govino is designed for reuse. When properly cared for Govino can be used many times over. Although Govino is shatterproof, it should be replaced once it loses its luster or becomes scratched or damaged.

DOES GOVINO ALTER THE AROMATIC PROFILE OF WINE?

Govino is made from an odour-free polymer, which will not alter the aromatic profile of wine or any other libation or beverage.

HOW ENVIRONMENTAL IS GOVINO?

Although Govino is comprised of #1 polymer, which is 100% recyclable, it is primarily designed to be reused – unlike most plastics. Additionally, Govino is produced in the USA, decreasing distance in transport, which means less environmental impact. Being lighter in product and packaging weight, Govino causes less carbon emissions than traditional glass. During manufacturing, the polymer has outstanding thermoforming properties, combining low energy consumption, shorter production cycles, and extremely low draw ratios… All of which result in a minimized carbon footprint.

WHERE CAN I RECYCLE MY GOVINO?

Divide and conquer! Govino should be sorted and included with all other recyclables. If your waste collection service does not collect recyclables, however, Govino can be can be taken to any materials recovery facilities or recycling centers.

CAN I DRINK HOT LIQUIDS FROM MY GOVINO?

Serving hot liquids in Govino is not recommended.

CAN I FREEZE MY GOVINO GLASS?

Freezing Govino is not recommended.

IS GOVINO SAFE FOR CHILDREN AND THE ELDERLY?

Govino is safe for children and is 100% BPA-free. Additionally, the patented thumb notch makes holding Govino easy for children, the elderly and those with disabilities.

TERMS & CONDITIONS - INTERNET SALES

Important: Your order Confirmation Email. Please check your order confirmation email thoroughly. If there are any errors or changes please email us immediately. Please note that changes can not be made once your order is shipped. If you are sending your package to somewhere other than the billing address, both addresses will appear on your Order Confirmation Email. If you do not receive an Order Confirmation Email you may have entered an incorrect email address. Please email us and we will correct the email address and send you a copy of your order and your order number.

ORDER CANCELLATION

All order cancellations must be emailed or sent in writing. Your order is considered current unless canceled in writing (via email) by either the customer or Govino. Orders can not be canceled after they have been shipped.

PRODUCT AVAILABILITY

Govino product availability is updated daily however sometimes items do sell out between this time and when you have placed an order. If items are sold out or if there are any delays we will notify you as soon as possible.

PRICING

All prices are listed in Australian Dollars and include GST. Govino reserves the right to change prices without notice.

COST OF SHIPPING

In some cases the correct shipping costs may not show at the checkout. Govino will contact you to advise if there is any change to your shipping costs. In this case you will be asked to accept the charge before we ship your order. You may also cancel your order if you wish not to accept the shipping charge.

Please note that should an item on a “free delivery” order be returned or exchanged, the initial waived delivery charge and any subsequent delivery charges will be applied. The only exception is a packing error.

*FREE SHIPPING – OFFER

Our Free Shipping offer is valid for a specific period only – till 31/12/2015. Free Shipping does not apply to the wine Cleaning Brush, where a Flat Rate will be charged. If it is ordered in conjunction with any other product the Flat Rate will be waived and the Free Shipping will apply.

PAYMENT

Credit Card: we accept Visa & Mastercard credit cards only. Other: we also accept Direct Deposit, Australia Post Money Orders, Bank Cheque and Personal Cheque however when paying by these methods goods can only be dispatched when deposits/cheques/money orders have cleared .Please select your payment method at the checkout. Our payment details are emailed to you with your order confirmation. Note: Unpaid Orders – Items are returned to stock when payments are not received within the following time after placing your order; non-sale items – 7 days.

CURRENCY

We trade in Australian Dollars only.

INTERNATIONAL ORDERS

Sorry.. Govino only ships to Australian Residents

FURTHER IDENTIFICATION

We reserve the right to request further identification if required and to cancel orders when further identification is requested, but not received or found to be unsatisfactory.

RETURN & EXCHANGE POLICY

Govino understands that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why we promise to provide the best products possible. However, if you are in anyway unhappy with your purchase we will cheerfully return/exchange the item/s provided:

1. All items are returned within 30 days of receipt. No exchange, credit or refund can be given after 30 days for change of mind or if you have made a wrong decision.
2. The product(s) must be as new, ie: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.
3. Call 0410 472 640 or email us with the following details at hand: Your Name, Invoice Number, Product Name, Reason for Return and Request for replacement, exchange, credit or refund.
4. Post the product(s) to the following address: Govino – 102 Gregory Drive, Childers QLD 4600.
Please note: Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without original packaging. These items will be returned to the customer with the customer responsible for any return shipping costs. It is suggested that you send your return package by receipted post or express post, as Govino cannot be held responsible for any product lost/damaged in transit. If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods,. Please note that refunds, exchanges or credits can not be given for special order or custom made items (unless deemed faulty). If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference. We charge a minimum shipping charge when replacing goods (unless faulty). 10% re-stocking fee applies to all returns except for faulty or incorrect orders.

Please note that should an item on a “free delivery” order be returned or exchanged, the initial waived delivery charge and any subsequent delivery charges will be applied. The only exception is a packing error.
5. ALL Refunds are processed in the same way they were paid, ie: PayPal or Direct Deposit only.

PRODUCTS DEEMED FAULTY

Govino prides itself on quality control and checks all products to the best of its ability before sending them out. If however you believe you have a product that is faulty, please call or email us as soon as possible during business hours, with your purchase details.

PACKAGES DAMAGED IN TRANSIT

Govino takes great care when packaging your order and rarely have our packages been damaged in transit. In the unfortunate case that your order does get damaged please note the following: –
Deliveries within Australia we consider any damage or loss of goods on a case-by-case basis however most packages are covered by Govino Australia, provided you have not asked for a package to be left at a premises without obtaining a signature by our driver.

PROMOTIONAL EMAILS

By placing an order with Govino you authorise us to send you our promotional emails, exclusive sale offers and new product updates from time to time. If you do not wish to receive our promotional emails, please reply to your order confirmation with the title ‘unsubscribe’ in the subject line.

REFUSAL TO SUPPLY PRODUCTS

Govino reserves the right to refuse or discontinue supply or services of any products without notice to persons who are deemed to engage in conduct or activities that Govino believes violates any of the afore mentioned terms and conditions.

DELIVERY

Internet orders are usually picked/dispatched within two working days. Govino uses AusPost eParcel for most deliveries. Delivery times vary but usually: QLD 3-4 working days, NSW 5-4 working days, VIC 4-5 working days, SA 7-10 working days, WA 10-12 working days. Govino is not responsible for longer delivery times outside our control.

PRIVACY POLICIES

SCOPE

This Privacy Policy applies to personal information collected by Govino.

Govino has adopted the Layered Privacy Notice format.* This document provides you with a succinct overview of how we handle your personal information.

COLLECTION

We usually collect personal information about individuals directly from those individuals or their authorised representative.

We sometimes collect personal information from a third party or from a publicly available source, but only if:

The individual has consented to such collection or would reasonably expect us to collect their personal information in this way, or if it is necessary for a specific purpose such as the investigation of a privacy complaint.
We only collect personal information for purposes which are directly related to our functions or activities under the Privacy Act 1988 (Privacy Act), Freedom of Information Act 1982 (FOI Act) or the Australian Information Commissioner Act 2010 (AIC Act), and only when it is necessary for or directly related to such purposes.

USE AND DISCLOSURE

We only use personal information for the purposes for which we collected it – purposes which are directly related to one of our functions or activities.

We do not give personal information about an individual to other Government agencies, private sector organisations or anyone else unless one of the following applies:

• the individual has consented
• it is otherwise required or authorised by law
• it is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.

DATA SECURITY

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. When the personal information that we collect is no longer required, we destroy or delete it in a secure manner, in accordance with the Privacy Act.

YOU CHOICES

You can access the personal information that we hold about you, and you can ask us to correct the personal information we hold about you. For more information, please contact us.

If you are listed on one or more of our promotional email lists you can opt out at any time. You can unsubscribe by using the ‘unsubscribe’ options noted in our emails or on our contact page.

OUR OBLIGATIONS

Govino is bound by the Information Privacy Principles in the Privacy Act.

HOW TO CONTACT US

For further information contact us at mark@govino.com.au or alternatively you can phone on +61 410 472 640.

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